Creating a Single, Fully Integrated and Personalized Analytics Experience for Customers

Clarity ran thousands of customer reports from systems including Qlik Sense, IBM Cognos, PowerBI, ThoughtSpot, and Excel. As the demand for analytics increased, Clarity’s Head of Management Information (MI) and Data wanted to improve the overall experience by providing their customers with a truly visionary and competitive analytics service.

Clarity wanted to create a single and fully integrated experience, bringing all their existing BI systems together into a customer portal branded as Go2Insight. Achieving this would let users instantly access the capabilities they need and would grow their data literacy, without having to worry about the underlying tools.

In this case study, you will learn how:

  • Theia enabled Clarity to embed ThoughtSpot alongside existing BI systems, giving business users and customers direct access to data through a single portal
  • Users can now self-serve and find the answer using without any special training or raising a custom request with the data team – leveraging Search & AI Analytics
  • Clarity were able to spot new customer behaviours quickly in advance, generating 15 per cent in savings
  • Enabling customer self-service, service desk tickets into Clarity’s MI team have dropped roughly 25 per cent

What our customers think…

“By developing Go2Insight with Theia and integrating ThoughtSpot, we could offer our customers really pioneering AI and search-driven analytics and still provide traditional reporting facilities to those who need them.

We could be bold and visionary, but without leaving any users behind.”

Darren Williams
Head of MI & Data, Clarity